Effective Date: July 21, 2026
Acceptance
By accessing or using the Eber website, software, purchasing a subscription, starting a free trial, or using any Eber service, you agree to these Terms and Conditions.
If you do not agree, you should discontinue use immediately.
Services
Eber provides software and communication tools designed to assist businesses with customer communication, automation, messaging, appointment scheduling, reputation management, CRM functionality, AI-powered features, websites, events, memberships, and related services.
Available features, integrations, usage allowances, and supported communication channels may vary by product or plan.
Service features may be added, modified, replaced, or discontinued from time to time.
Accounts
You are responsible for:
Maintaining account security
Protecting login credentials
All activity under your account
Providing accurate and current information
Ensuring authorized users use the services appropriately
You must notify Eber if you become aware of unauthorized access to your account.
Free Trials
Certain Eber services may include a free trial.
Unless otherwise stated at checkout:
No subscription fee is charged when the trial begins.
A valid payment method may be required.
The subscription automatically converts to a paid subscription when the trial ends.
You must cancel before the end of the trial to avoid the first recurring charge.
Trial duration, pricing, included usage, and promotional benefits are displayed at checkout.
Eber may limit free trials to eligible customers and may modify or discontinue trial offers.
Subscriptions & Payments
Paid subscriptions are billed according to your selected plan.
Unless otherwise stated:
Subscriptions renew automatically.
Charges are processed using the payment method on file.
Taxes may apply.
Failure to pay may result in suspension or termination of services.
Subscription pricing, allowances, and included features are those displayed at checkout or in your applicable order.
Eber may change pricing for future billing periods by providing reasonable notice where appropriate.
Usage Allowances
Certain plans may include usage limits such as:
AI replies
SMS messages
Voice minutes
Email usage
Conversations
Contacts
Storage
Other usage-based services
Any included allowance will be identified in the applicable plan or checkout.
Additional usage may result in additional fees, overage charges, or a requirement to upgrade your plan.
Unused usage does not roll over unless expressly stated.
Cancellation
You may cancel an eligible recurring subscription using the customer portal or another cancellation method provided by Eber.
If you cancel during a free trial before the trial expires, you will not be charged the recurring subscription fee.
For paid subscriptions, cancellation generally prevents future renewals.
Unless otherwise stated, cancellation does not automatically provide a refund for a billing period that has already started.
Refunds
Unless otherwise required by law or expressly agreed by Eber:
Subscription fees are non-refundable once charged.
Setup, implementation, customization, usage, and professional service fees are non-refundable once work has begun or services have been provided.
Cancellation prevents future recurring charges but does not automatically generate a refund for prior charges.
Any approved refund is issued at Eber's discretion subject to applicable law.
Setup, Configuration & Integrations
Some Eber products may include setup, configuration, AI training, onboarding, integrations, or customization.
You are responsible for providing accurate and complete information necessary to configure the service.
Some integrations may require:
Customer-owned accounts
Login authorization
Third-party approval
Telephone numbers
Messaging accounts
Social media accounts
Additional third-party charges
Eber cannot guarantee approval or continued availability of any third-party integration.
AI Features
Eber services may use artificial intelligence to generate responses, recommendations, summaries, automations, classifications, or other content.
AI-generated content is provided for convenience and operational assistance.
You acknowledge that AI-generated content may occasionally be:
Inaccurate
Incomplete
Outdated
Inappropriate for a particular situation
You remain responsible for reviewing your business information, AI instructions, workflows, and customer communications.
Eber does not guarantee the accuracy, completeness, or suitability of AI-generated content.
You should not rely solely on Eber AI for professional, legal, medical, financial, emergency, or other regulated advice.
Customer Communication & Messaging
Eber services may communicate with customers through channels including:
Website chat
SMS
Telephone
Other supported communication channels
You are responsible for obtaining any consent required to contact your customers and for complying with applicable:
Privacy laws
Anti-spam laws
Telecommunications requirements
Messaging platform rules
Consent requirements
Industry regulations
Eber does not assume responsibility for communications sent using customer-provided contact lists, instructions, campaigns, or workflows.
Customer Data
You are responsible for ensuring that customer data uploaded, collected, processed, or stored through Eber has been obtained lawfully.
You remain responsible for determining what customer information should be collected and how it should be used.
You should not configure Eber services to collect unnecessary sensitive information.
Eber may process customer information as necessary to provide the services, subject to applicable privacy requirements and our Privacy Policy.
Human Takeover & Monitoring
Where supported, Eber may allow you or your authorized staff to take over AI conversations.
You remain responsible for monitoring customer interactions where appropriate and determining when human involvement is necessary.
Automated communication should not replace appropriate human judgment where the circumstances require it.
Acceptable Use
You agree not to:
Violate applicable laws
Send spam or unsolicited communications
Use the platform for fraudulent or illegal activity
Attempt unauthorized access
Interfere with platform operation
Upload malicious software
Abuse AI functionality
Impersonate another individual or organization
Generate deceptive or misleading communications
Use Eber services to harass, threaten, discriminate against, or harm others
Eber may suspend or terminate accounts violating these Terms.
Regulated Industries
Customers operating in regulated industries remain responsible for compliance with applicable professional and regulatory requirements.
Eber AI should not be presented as a licensed lawyer, healthcare professional, financial adviser, or other regulated professional.
Businesses using Eber for legal, healthcare, financial, or similar services are responsible for determining which questions may be handled automatically and which require professional review.
Third-Party Integrations
Our services may integrate with third-party providers including:
Communication platforms
AI providers
Payment processors
Social media platforms
Calendar providers
CRM systems
Telephone providers
Hosting services
Email providers
Other software
Third-party products are governed by their own terms and policies.
Eber is not responsible for third-party outages, restrictions, account suspensions, pricing changes, policy changes, or service availability.
Intellectual Property
All content, trademarks, branding, software, graphics, logos, documentation, website materials, and other intellectual property belonging to Eber remain the exclusive property of Eber or its licensors.
No rights are granted except those expressly provided.
Customers retain ownership of their own business content, trademarks, customer information, and materials supplied to Eber.
You grant Eber permission to process such materials as reasonably necessary to provide the services.
Availability
We strive to maintain reliable service but do not guarantee uninterrupted, error-free, or continuous availability.
Maintenance, updates, internet outages, third-party disruptions, telecommunications failures, platform restrictions, or events beyond our control may temporarily affect service.
Software Updates
Eber services may receive ongoing improvements, security updates, feature updates, interface changes, and other modifications.
Features may change as underlying technology or third-party services evolve.
No Guarantee of Results
Eber services are designed to improve business communication, responsiveness, organization, and automation.
Eber does not guarantee:
Leads
Appointments
Sales
Revenue
Customer retention
Search rankings
Reviews
Conversion rates
Other specific business outcomes
Results depend on numerous factors outside Eber's control.
Limitation of Liability
To the fullest extent permitted by law, Eber shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to:
Lost profits
Lost revenue
Lost business opportunities
Loss of data
Business interruption
Reputational harm
Missed communications
Missed appointments
Customer claims resulting from inaccurate information supplied by the customer or generated using customer instructions
Our total liability arising from the use of our services shall not exceed the amount paid by the customer to Eber during the three (3) months preceding the event giving rise to the claim.
No Warranty
Services are provided "as is" and "as available."
To the fullest extent permitted by law, Eber disclaims all warranties, whether express or implied, including warranties of:
Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy
Reliability
Availability
Indemnification
You agree to indemnify and hold harmless Eber, its owners, employees, contractors, affiliates, partners, suppliers, and service providers from claims, damages, liabilities, losses, and expenses arising from:
Your use of the services
Your customer communications
Your business activities
Your violation of applicable law
Your violation of these Terms
Content or information supplied by you
Your failure to obtain required consent
Suspension and Termination
We reserve the right to suspend or terminate accounts for:
Violation of these Terms
Illegal activity
Abuse of the platform
Fraud or suspected fraud
Security risks
Third-party platform violations
Failure to pay applicable fees
Conduct that creates unreasonable risk to Eber or others
Suspension or termination does not eliminate amounts already owed.
Governing Law
These Terms shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Any disputes shall be resolved in the courts located in Ontario, Canada.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Changes
We may update these Terms from time to time.
Continued use of the website or services after revised Terms become effective constitutes acceptance of the updated Terms.
Material changes may be communicated where appropriate.
Privacy
Use of Eber services is also subject to the Eber Privacy Policy.
Where these Terms and the Privacy Policy address different matters, both documents apply.
Contact
Questions regarding these Terms may be directed to:
Eber Technologies
Email: [email protected]
Website: eber.ca